How does the system help you work to an agreed dealership, group and franchise sales process? Does the sales process provide the sales staff with full visibility of all prospects and ensure they maximise all sales opportunities? Does the system provide management with full visibility of the sales track? How easy is the system to use and is it possible to record all sales enquiries quickly and simply? Can the dealership measure the success of the sales process and help ensure the best process is adopted by all staff?

Different businesses have varying requirements, but certain functionality is critical. We will work with your staff to review the functionality available in the system and identify if any new functionality is required. Some will be available in the system and not actually being used. We will provide positive advice on what new features are available in other systems and how this could enhance your business.

The main requirement for implementing a DMS is to help you run your business. New technology can be helpful but older systems can also provide all the features and functions required. We will help you understand if new technology could and should be implemented in the business. Many dealers and groups are currently looking at mobile devices and other modern solutions that can help their staff improve efficiency and customer contact.

We will look at how effective your website is at driving new business into the dealerships and if any improvements can be made. We will look at how effectively web enquiries received from the website are responded to by staff and if enhancements need to be made to improve this. Websites are an increasingly important aspect of a dealers marketing strategy. Many customers will view vehicles and other information on your website before visiting the dealership. A really powerful, integrated and interactive web presence is critical.

Many traditional systems offer a wide range of reports, but these reports often are difficult to understand and result in excessive printing. Often it is possible to refine the number of reports produced to just those that are essential to the business and provide a simple but effective view of the business information.

Modern Business Intelligence or “Balanced Score Cards” can help management in the day-to-day operational aspects of the business. Whilst older systems enable you to create your own custom reports using a “Report Writer”, a more informative Business Intelligence Module is increasingly important. We will consider how one would help your business. A modern Business Intelligence module can provide the management team with interactive user friendly views of data using a dashboard approach with “exception views”.

Integration is an increasingly important aspect of a dealer’s business, not only with the manufacturer but with Banks, Finance Houses and other service providers. Part of our review will include assessing if you are maximising the benefits of the Integrations available. This is just an overview of the areas we will review for you. Our first step will be to agree a “Blueprint” which will identify the areas which need reviewing.

Our final report will help you decide the future strategic IT direction your business should take. T he final decision will be yours but we will provide you with the critical information on which you can decide your future direction. Our report will cover all aspects agreed with you in the initial Blueprint. The report will be presented to you in a format that is clear, concise and informative.